Birdens Lifted LLC | Dr. Kisha Birden
1601 Park Street
Harrisburg, Pennsylvania 17103, USA
Email: DrKisha@DrKishaBirden.com
Phone: 717.612.8812
Last Updated: July 2026
1. Overview
Birdens Lifted LLC and Dr. Kisha Birden are committed to providing quality products, educational resources, events, programs, and professional services.
This Refund & Returns Policy explains the conditions under which refunds, returns, exchanges, credits, or replacements may be available.
This policy applies to purchases made directly from Birdens Lifted LLC through:
- DrKishaBirden.com
- An official Birdens Lifted LLC checkout page
- An invoice issued by Birdens Lifted LLC
- An official event-registration page
- An authorized sales platform operated on our behalf
Products purchased through Amazon, another retailer, event platform, marketplace, distributor, or third-party seller are governed by that provider’s refund and return policies unless otherwise stated.
Nothing in this policy limits any nonwaivable rights or remedies available under applicable federal or Pennsylvania law.
2. Review Your Order Before Purchasing
Customers are responsible for reviewing all available information before completing a purchase, including:
- Product descriptions
- Book formats and editions
- Clothing sizes and measurements
- Product colors and materials
- Event dates, times, and locations
- Program requirements
- Digital-product descriptions
- Service descriptions
- Shipping information
- Pricing and payment terms
Submitting an order confirms that you have reviewed and accepted the applicable product or service information and this Refund & Returns Policy.
3. Physical Product Return Period
Eligible physical products may be returned within 14 calendar days after confirmed delivery.
To qualify for a return, the item must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, damage, or signs of use
- In its original packaging when reasonably applicable
- Accompanied by proof of purchase
A return must be requested and approved before the item is shipped back.
Sending an item to Birdens Lifted LLC without receiving return authorization does not guarantee that the return will be accepted or processed.
4. Items That Cannot Be Returned
Except when an item arrives damaged, defective, incorrect, or when otherwise required by law, the following purchases are final sale and cannot be returned:
- Downloaded or accessed digital products
- Digital books, journals, workbooks, or resources
- Signed or personalized books
- Personalized or customized products
- Made-to-order merchandise
- Print-on-demand products
- Clearance or final-sale items
- Gift cards
- Event tickets and registrations
- Workshop or program registrations
- Consulting and professional services
- Speaking-engagement deposits
- Sponsorships and vendor fees
- Donations
- Products damaged after delivery
- Items that have been used, worn, washed, or altered
- Items returned outside the stated return period
The designation “final sale” will be displayed in the product description, checkout information, invoice, agreement, or event terms when reasonably applicable.
5. Books, Journals, and Publications
Unsigned and nonpersonalized physical books and journals purchased directly from Birdens Lifted LLC may be eligible for return within 14 calendar days after delivery when they remain unused and in resalable condition.
Books or journals are not eligible for return if they:
- Have been signed or personalized
- Show evidence of use
- Contain writing, highlighting, folded pages, stains, or other damage
- Were purchased as part of a final-sale promotion
- Were purchased from a third-party retailer
- Were returned without authorization
Books purchased from Amazon, a bookstore, distributor, event vendor, or other retailer must be returned through the original seller in accordance with that seller’s policy.
6. Apparel and Merchandise
Eligible apparel and merchandise may be returned within 14 calendar days after delivery.
Items must be unworn, unwashed, unused, and in their original condition.
Customers are responsible for reviewing all sizing charts and product descriptions before ordering. A customer ordering an incorrect size does not make the product defective.
Print-on-demand and made-to-order products are generally final sale because they are produced specifically after an order is submitted. However, we will review requests involving an item that arrives damaged, defective, incorrectly printed, or materially different from the item ordered.
Normal variations in color, placement, appearance, texture, printing, or sizing that result from screen settings or the production process may not qualify as defects.
7. Damaged, Defective, or Incorrect Products
Customers must inspect physical products promptly after delivery.
A damaged, defective, or incorrect product must be reported within seven calendar days after confirmed delivery.
The request must include:
- Customer’s full name
- Order number
- Email address used for the order
- Description of the issue
- Clear photographs of the product
- Clear photographs of the shipping packaging
- Photograph of the shipping label when requested
Do not discard the item or packaging until the claim has been reviewed.
After reviewing the request, Birdens Lifted LLC may provide one of the following remedies:
- Replacement of the item
- Exchange for the correct item
- Store credit
- Partial refund
- Full refund
- Another reasonable resolution
The appropriate remedy will depend on the circumstances, product availability, applicable law, and the nature of the issue.
Minor cosmetic differences that do not affect the normal use of the item may not qualify as defects.
8. Missing Products or Packages
Customers should contact DrKisha@DrKishaBirden.com promptly when:
- An item is missing from a delivered order
- A package is marked delivered but cannot be located
- Tracking information has not updated for an extended period
- A package appears to have been lost during shipment
A missing item from an otherwise delivered order should be reported within seven calendar days after delivery.
When tracking shows that a package was delivered, customers should first:
- Check the delivery location
- Ask members of the household
- Check with neighbors
- Contact the delivery carrier
- Check with the building office or mailroom when applicable
Birdens Lifted LLC will make reasonable efforts to assist with a carrier investigation but cannot guarantee replacement of an order confirmed as delivered to the address submitted by the customer.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address.
Birdens Lifted LLC is not responsible for orders delayed, returned, misdelivered, or lost because the customer provided:
- An incorrect street address
- An incomplete apartment or unit number
- An incorrect city, state, or postal code
- An outdated address
- An address that cannot accept delivery
If an order is returned to us because of an address error, the customer may be responsible for additional shipping charges before the order is resent.
Original shipping fees are generally nonrefundable when the delivery problem resulted from customer-provided information.
10. Shipping Delays and Unavailable Products
We will make reasonable efforts to ship physical products within the time stated on the website, order confirmation, or product page.
If no specific shipping period is provided, orders will be handled within the period required by applicable law.
When we cannot ship within the promised or legally applicable period, we may:
- Notify the customer of the delay
- Provide an updated estimated shipping date
- Request the customer’s consent to continue waiting
- Offer a comparable alternative
- Permit cancellation of the unshipped order
- Issue a refund for the affected unshipped item
If a product becomes unavailable after purchase and cannot be reasonably replaced, the amount paid for the unavailable product will be refunded.
We are not responsible for carrier delays occurring after an order has been shipped, but we will make reasonable efforts to assist the customer.
11. Return Authorization Process
To request authorization for an eligible return, email:
Include:
- Full name
- Order number
- Product being returned
- Date of delivery
- Reason for the return
- Photographs when the item is damaged, defective, or incorrect
Approved return instructions will be provided by email.
Unless the return concerns an item that was damaged, defective, or incorrectly fulfilled, the customer is responsible for return shipping costs.
Customers should use a trackable shipping method. Birdens Lifted LLC is not responsible for a returned package that is lost or damaged before it reaches the designated return address.
Do not send returns to the business mailing address without first receiving written instructions. Some products may need to be returned directly to a fulfillment or production provider.
12. Return Shipping Costs
Customers are generally responsible for return shipping when the return is based on:
- A change of mind
- An incorrect size selected by the customer
- A duplicate order placed by the customer
- A product that is no longer wanted
- Another reason unrelated to an error by Birdens Lifted LLC
Birdens Lifted LLC will pay or reimburse reasonable return shipping when we confirm that:
- The wrong item was sent
- The item arrived materially damaged
- The item contains a qualifying manufacturing defect
- The order was incorrectly fulfilled by us or an authorized provider
Original shipping and expedited-shipping charges are nonrefundable unless the return resulted from our error or applicable law requires otherwise.
13. Exchanges
Exchanges may be available for eligible, unused physical products when replacement inventory is available.
An exchange is not guaranteed until the returned product has been received and inspected.
If the requested replacement is unavailable, we may offer:
- Another available item
- Store credit
- A refund of the eligible product price
Customers may be responsible for return and replacement shipping costs when the exchange results from an incorrect product or size selected by the customer.
14. Refund Processing
After an authorized return is received, we will inspect the item and notify the customer whether the return has been approved.
Approved refunds will generally be issued to the original payment method.
Processing times vary based on the payment processor, bank, card issuer, e-commerce platform, or financial institution. Birdens Lifted LLC does not control how quickly a financial institution posts an approved refund.
A refund may exclude:
- Original shipping charges
- Expedited-shipping charges
- Return shipping costs
- Nonrefundable processing fees when legally permitted
- Discounts or promotional credits
- The value of used or damaged items
- Products not included in the authorized return
We reserve the right to reject a return or reduce the refund when the product is returned used, damaged, incomplete, altered, or in a condition inconsistent with this policy.
15. Digital Products and Downloadable Content
All sales of digital products are final once the product has been:
- Downloaded
- Accessed
- Delivered by email
- Made available through a customer portal
- Viewed or streamed
- Sent through a digital link
Digital products may include:
- E-books
- Digital journals
- Workbooks
- Templates
- Guides
- Recorded workshops
- Courses
- Audio resources
- Video content
- Downloadable materials
- Electronic event resources
Digital products cannot be returned in the same manner as physical merchandise.
A customer who experiences a technical access problem should contact us so that reasonable assistance can be provided.
Technical difficulties caused by the customer’s device, browser, email filters, internet connection, software, failure to download the product, or failure to use the materials do not automatically create a right to a refund.
A duplicate digital purchase reported promptly may be reviewed individually.
16. Courses, Programs, and Online Experiences
Unless a specific offer states otherwise, purchases of courses, programs, memberships, workshops, group experiences, or online educational content are final.
Refunds will not be issued because a participant:
- Changes their mind
- Does not attend
- Does not complete the program
- Does not access the materials
- Does not implement the information
- Becomes unavailable
- Experiences scheduling conflicts
- Is dissatisfied with personal results
- Expected an outcome that was not guaranteed
When Birdens Lifted LLC cancels a paid program and does not provide a rescheduled date, comparable replacement, or transferable credit, affected participants will be offered an appropriate refund or resolution.
17. Event Tickets and Registrations
Event tickets and registration fees are final and nonrefundable unless the event listing, checkout page, or written agreement states otherwise.
This includes registrations for:
- The Cry Room Experience™
- Workshops
- Conferences
- Book events
- Speaking events
- Educational sessions
- Private experiences
- Virtual events
- Related brand experiences
A participant’s inability to attend does not automatically create a right to a refund.
When permitted for the specific event, a registration may be transferred to another person by submitting a written request before the transfer deadline stated in the event information.
Transfer requests are subject to approval and may not be available for personalized, restricted, licensed, capacity-limited, or identity-verified experiences.
18. Event Changes, Postponements, and Cancellations
Birdens Lifted LLC may make reasonable changes to an event’s:
- Schedule
- Speakers
- Facilitators
- Venue
- Format
- Activities
- Session order
- Delivery platform
Reasonable changes do not automatically create a right to a refund.
If an event is postponed, registration will generally be transferred to the rescheduled date.
When Birdens Lifted LLC cancels an event and does not offer a rescheduled date, comparable replacement experience, or accepted credit, the amount paid directly to Birdens Lifted LLC for the canceled registration will be refunded.
Birdens Lifted LLC is not responsible for reimbursing separate expenses, including:
- Travel
- Lodging
- Transportation
- Parking
- Meals
- Childcare
- Lost wages
- Vendor purchases
- Other incidental expenses
Participants should consider refundable travel arrangements or appropriate travel protection when attending an event away from home.
19. Speaking Engagements, Consulting, and Professional Services
Deposits, retainers, booking fees, strategy fees, and payments for speaking, consulting, or professional services are governed by the applicable:
- Proposal
- Service agreement
- Speaking agreement
- Invoice
- Statement of work
- Booking terms
Unless expressly stated otherwise in writing, deposits and retainers are nonrefundable because they reserve availability and may require preparation, planning, research, administration, or the refusal of other work.
Payments for services already completed, initiated, prepared, or reserved are not refundable.
When a written agreement provides cancellation, rescheduling, credit, or refund terms, that agreement controls over this general policy.
20. Sponsorships, Vendor Fees, and Advertising Purchases
Payments for sponsorships, vendor spaces, advertisements, promotional placements, or partnership packages are final unless a separate written agreement states otherwise.
These purchases may involve:
- Reserved space
- Limited inventory
- Promotional preparation
- Design or production work
- Public recognition
- Advertising placement
- Administrative processing
Failure to submit required materials or participate in the purchased opportunity does not automatically create a right to a refund.
If Birdens Lifted LLC cancels the applicable opportunity and cannot provide the purchased benefit, a replacement benefit, credit, or appropriate refund will be offered.
21. Preorders
Preorder purchases reserve products before they become generally available.
Estimated release, fulfillment, or delivery dates are not guaranteed and may change because of publishing, production, supply-chain, shipping, or circumstances beyond our reasonable control.
A preorder may be canceled for a full refund before fulfillment begins unless the product is personalized, customized, signed specifically for the customer, or otherwise identified as noncancelable.
After fulfillment begins, the product will be governed by the applicable physical-product return terms.
22. Gift Cards and Promotional Credits
Gift cards, store credits, promotional credits, discount codes, and complimentary certificates:
- Are not redeemable for cash except where required by law
- Cannot be replaced when lost, stolen, or used without authorization
- Must be used according to their stated terms
- May not be combined unless expressly permitted
- May be limited to eligible products or services
Refunds for purchases made with a gift card or store credit may be returned to the same form of payment.
Promotional or complimentary credits have no cash value.
23. Orders Purchased With Discounts
Eligible returns involving a discounted, bundled, or promotional purchase will be refunded based on the actual amount paid for the returned item.
When returning part of a bundle or promotion causes the remaining purchase to become ineligible for the original discount, the refund may be adjusted to reflect the regular or applicable price of the items retained, where legally permitted.
Free promotional items may need to be returned when the qualifying purchase is returned. If a promotional item is not returned, its stated or reasonable value may be deducted from the refund where legally permitted.
24. Duplicate and Accidental Orders
Customers should contact us promptly after placing a duplicate or accidental order.
We will make reasonable efforts to cancel an order before processing or fulfillment begins.
Cancellation cannot be guaranteed once:
- The order has entered production
- A shipping label has been generated
- The product has shipped
- A personalized item has been created
- Digital content has been delivered
- Services or preparation have begun
If cancellation is no longer possible, the applicable return or final-sale terms will apply.
25. Unauthorized Returns and Refused Deliveries
Refusing delivery does not automatically qualify an order for a refund.
Packages that are refused, abandoned, or returned without authorization may be subject to:
- Original shipping charges
- Return shipping charges
- Carrier fees
- Restocking or handling costs when disclosed and legally permitted
- Deduction for damaged or missing items
No refund will be processed until the returned package has been received and reviewed.
26. Chargebacks and Payment Disputes
Customers are encouraged to contact Birdens Lifted LLC before initiating a chargeback or payment dispute.
We will make a good-faith effort to review and resolve legitimate concerns.
Filing a knowingly false, misleading, or fraudulent chargeback may result in:
- Suspension of account access
- Cancellation of services
- Termination of participation
- Submission of transaction and delivery records to the payment provider
- Collection of valid unpaid balances
- Legal action when appropriate
Nothing in this section prevents a customer from exercising legitimate rights available through a bank, card issuer, payment processor, or applicable law.
27. Fraud, Abuse, and Excessive Returns
Birdens Lifted LLC reserves the right to limit or refuse returns, exchanges, credits, or future purchases when there is reasonable evidence of:
- Fraud
- Return abuse
- Wardrobing or temporary product use
- False damage claims
- Repeated unauthorized returns
- Excessive return activity
- Manipulation of promotions
- Chargeback abuse
- Violation of this policy
Any restriction will be applied consistently with applicable law.
28. Consumer Rights
This policy is intended to clearly communicate the return and refund practices of Birdens Lifted LLC.
Nothing in this policy waives or limits any consumer right that cannot legally be waived.
When an item or service does not conform to an express agreement, is materially misrepresented, is not delivered, or is subject to another legally required remedy, Birdens Lifted LLC will respond in accordance with applicable federal and Pennsylvania law.
29. Policy Changes
Birdens Lifted LLC may update this Refund & Returns Policy as products, services, platforms, or legal requirements change.
The updated effective date will be displayed at the top of this page.
The policy in effect on the original purchase date will generally govern that purchase, except when a change is required by law or provides greater protection to the customer.
30. Contact Information
To request a return authorization or ask a question regarding this policy, contact:
Birdens Lifted LLC
Attn: Dr. Kisha Birden
1601 Park Street
Harrisburg, Pennsylvania 17103
Email: DrKisha@DrKishaBirden.com
Phone: 717.612.8812
When contacting us about an order, include your full name, order number, purchase date, and a clear description of the issue.